October 4, 2018
OPTIMA presents New Train-the-trainer Concept
Packaging systems can be put into operation quickly with it
Packaging machines are very expensive and very complex. New machines have to deliver products as fast as possible onto the market. Frequently this fails due to qualification and missing expertise at the customer site. The training of the operators during the “start phase” is an important component of the Total-Care program from Optima. Optima Consumer developed different strategies to support the customer as best as possible, for example with an embedded engineer that will accompany the customer for a longer period. An alternative is the new train-the-trainer concept. The expert on the customer’s site will be trained by the best experts from the Optima team.
“In the Consumer area not one machine or line is like the other”, reported Michael Weber, service leader at Optima Consumer. “We were looking for a solution to transfer our expertise practically. We send the service engineer that knows the machine the best to the customer. Each customer, we learned has at least one talented and motivated employee in their team that will identify with the Optima machine”, explained Michael Weber.
The Optima experts train the customer’s best employee – so the concept
The most qualified Optima service engineer transfers his expertise to the future machine expert of the customer. This will all be done directly at the machine during the startup phase. It takes about a week of very intense training to explain, teach and test all the functions of the machine. “During the training process, sketches and training videos are created. This ensures that the operator will get the assistance, combined with training material, that he needs”, reports Isabel Majanguissa who is responsible for the coordination and training sessions at Optima Consumer. The Optima service engineer and the customer’s employee are now talking face to face; this makes the knowledge transfer fast and easy.
During a follow up, the documents, created during the training, are checked and eventually updated, so that the customer’s expert can use the documents and transfer his expertise to other operators. “For some customers we provide the created training documents and tutorial videos with a server in the internet. This database – UIL (User Information Library) is used for knowledge transfer between Optima and the customer later on. We add different documents to the database, for example if we created another training video”, explained Isabel Majanguissa.
"We send the service engineer that knows the machine the best to the customer,” explained Michael Weber, service leader at Optima Consumer (on the left in the photo).
“During the training process, sketches and training videos are created. This ensures that the operator will get the assistance, combined with training material, that he needs”, reports Isabel Majanguissa (on the right in the photo) who is responsible for the coordination and training sessions at Optima Consumer.