October 12, 2022
OPTIMA pharma increases service presence in the U.S.
Closer proximity to customers, quicker supportOptima Pharma, part of the Optima Group, opened a new service hub in Knightdale, a suburb of Raleigh, North Carolina. Optima Pharma is an innovative turnkey partner for customer-specific filling and process equipment for the pharmaceutical and biotech industry. Over 175 guests attended the inauguration ceremony and open house. Optima can now offer customers even faster and better local service and support.
“The opening of a local branch in Knightdale is an important step for Optima Pharma. This ensures enhanced support for our customers in this region”, said Ulrich Unterriker, Managing Director at Optima Machinery Corporation in Green Bay, WI. After the official welcome, he presented Optima’s strategies to increase the service capabilities in the United States. The presence of Optima Pharma in the U.S. steadily increased over the last several years, with the service personnel doubling since 2019. In his keynote address, Gerhard Breu, Chairman of the Optima Pharma Division, referred to the importance of integrated solutions offered by Optima Pharma as a turnkey partner, and emphasized the significance of local experts and support.
Six industry professionals from Eli Lilly, Fujifilm Diosynth Biotechnologies, Thermo Fisher, Merck, CRB, and the North Carolina Department of Commerce presented on industry relevant and economic topics. Guests had the opportunity to network throughout the afternoon and visit expert zones to learn more about Optima's service capabilities. A ribbon cutting ceremony marked the official opening of the service hub. The event ended with guests attending an Oktoberfest themed celebration.
Over 7,800 square feet of warehouse, office, and meeting space
The new service hub offers remote and local support for customers in cooperation with the Green Bay office. The state-of-the-art meeting and training rooms provide local maintenance and operator training as well as meeting space for sales and service experts. The local warehouse ensures optimum availability of spare parts. Comprehensive qualification services for pharmaceutical equipment are also part of the service offering.
More than 175 guests from politics and business followed the speeches at the opening of the new service hub. (Source: Optima)
Kyle Will (Team Leader Customer Support, Optima Machinery Corporation) presents Optima's service capabilities at one of the event’s expert zones. (Source: Optima)